2022 | 2023 SUSTAINABILITY IN ACTION

MISSION

To offer a safe, punctual, accessible and sustainable mobility service.

VISION

The search for excellence that enables us to be a national benchmark in the passenger transportation industry.

VALUES

Professionalism, integrity, transparency, innovation, respect and pride in belonging to the organisation.

ABOUT US

COMMITMENTS AND POLICIES

We are a responsible, sustainable mobility company that puts its daily effort into providing its passengers with an efficient, high-quality service.

We are firmly committed to sustainable development.
We minimize the possible environmental impacts of our activity through a reactive and value-based approach.
We care about all stakeholders involved in or affected by our project.
We are committed to inclusive, transparent and sustained economic growth

For the last 16 years, we have maintained this commitment in all our actions to meet the demands of a population of more than 200,000 inhabitants, including residents and workers in the area.

We approved a new Strategic Sustainability Plan with an ESG approach, implementing concrete actions in four key pillars for a responsible future.

INCORPORATION OF COMMITMENTS AND POLICIES

We have a solid, comprehensive ethics management system that encompasses a code of ethics, values statements, principles and behaviour guidelines. This system is designed to guide us and direct our actions, establishing a clear framework of ethical and responsible behaviour for every member of our organisation.

Additionally, we have approved a new Strategic Sustainability Plan in line with our ESG policies, guided by the Board of Directors and shared with all our stakeholders. This plan is constructed around four lines of action:

The responsibility for the implementation and scope of the objectives outlined in this plan lies with our General Management and our Management Committee, responsible for carrying out the actions through the teams in their respective areas. We provide the necessary information to ensure that our teams are properly trained and aligned with the ethical and sustainability principles established in this plan.

PILLARS

PROCESSES TO REMEDY NEGATIVE IMPACTS

Our Integrated Management System is characterized by procedures designed to detect risks and opportunities. The main objective of these processes is the minimization and, where possible, the eradication of negative impacts on our operations. Simultaneously, we seek to achieve and maximize the positive impacts in various areas of our business activity.

This proactive approach contributes to strengthening the organisation’s resilience and maximizing its positive contribution to its business and social environment.

MECHANISMS FOR SEEKING ADVICE AND RAISING CONCERNS

Among the procedures for requesting advice and raising concerns we have communication channels with our stakeholders, such as complaints and claims mechanisms, as well as mechanisms for receiving suggestions and concerns.

These communication channels play a crucial role in providing our stakeholders with a direct avenue to express their concerns, provide feedback, ask questions or raise any questions they deem relevant in a fully confidential manner.

As part of our on-going improvement and adaptation process, during this cycle we conducted an internal review of our stakeholder map. This involved analysing and evaluating the information collected through the aforementioned communication channels. The comments and demands that our stakeholders communicated to us in the course of our interactions are included in this analysis.

Reviewing the stakeholder map allows us to better understand their perspectives, expectations and concerns. Integrating these elements helps us adjust our strategies and operations in a way that is more aligned with the needs of our stakeholders.

COMPLIANCE WITH LEGISLATION AND REGULATIONS

Regulatory compliance is a fundamental principle for MLO, and is part of our Integrated Management System. We can guarantee compliance with all legal requirements applicable to our activity but also with those to which we have voluntarily subscribed. Plus, regulatory compliance is reinforced by our code of ethics and as a result, during this period, we did not receive any complaints about activities, or any administrative, monetary or judicial penalizations of any kind.

MEMBERSHIP IN ASSOCIATIONS

We are a member of leading partnerships in the field of public transport, which reflects our commitment to excellence and sustainability in our industry. Among the associations we belong to are:

The International Association of Public Transport (UITP), where we have been members since January 2008. This organisation brings together professionals in the field of national, regional and local urban mobility, with members in 96 countries.
Atuc, Association of Urban Public Transport Operators, which consists of public and private bus, tube and railway companies responsible for urban mass transport in Spain’s major cities.

We are also a member of Forética, a leading organisation in sustainability and corporate social responsibility in Spain,in fact, we participated in its ‘Sustainable Cities 2030’ initiative; of the Association for Management Progress (APD) and the Spanish Maintenance Association (AEM).